“ Great experience. Great all around , thank you! ”

“ Who doesnt love Panera? Food is delicious, customer service is always consistent. This location I think has the friendliest staff. Upon one visit I was with my 2 kids 1 toddler an infant in a carseat. 3 kitchen staffers were on break. 1 staffer noticed me helped me with the double doors while being super friendly conversing about children. That was truly above beyond. ”

“ Very clean. Has great food. Would recommend. ”

“ Had the newer cranberry walnut chicken salad sandwich. It was delicious! ”

“ This is a favorite stop especially while in Fairport NY. The staff is always very nice and polite. The service is always professional. The restaurant is very clean and the food always great quality. The take 2 menu item is always a family favorite. A good place for a meet up. ”

“ Went to get lunch with my sister here today. I know I took a little while at the drive through, but they were super patient and polite. I had to go back in for my soup, but they met me at the door and offered me a free cookie for the trouble. 1010, wonderful customer service and positive interactions with the staff will definitely have me coming here again! ”

“ The two girls working the drive thru were so kind to me, I had my two cats in the car because Im moving and they were so excited lol. Great Panera and Greek salad is always delicious ”

“ Not sure where these negative reviews are coming from, but Im sure their panties may be bunched up for whatever reason. Kindly remove the sticks from your butts, naysayers, because I can honestly say the customer service and food I received at Penfield Panera was simply outstanding. I was having a day, feeling pretty icky and stressed, but let me tell you, once I had the lovely opportunity to interact with Anastasia, my day brightened entirely. She was kind, friendly, efficient, and just honestly made me feel so special and valued. I think we can agree that customer service in fast service restaurant industry is lacking, to a degree putting it mildly am I right? Have you ever gone through a drive through feeling like the person is blandly doing their job on autopilot? Well, if thats the case, I suggest you head to Panera in Penfield. I promise you I dont even know these people until this very day. I just like spreading praise where its due. I called and spoke to the manager to compliment my new Panera Bread Bestie, Anastasia, and Dara the manager was awesome too! So many smiles were had. So.... Run, dont walk to Penfield Panera. They really know how to do the job right. I appreciate you, new friends! Ill be back! ”